Improving Usability of a Community Healthcare App
Client
Beltone
project type
UX/UI
Team
Cross-functional
Overview
Collaboration with a cross-functional product team to develop a new design system and product mockups for a digital healthcare tool.
The challenge
Designing complex user journeys for users resistant to change
This project challenged me to work with a dense application with deep information hierarchy and users hesitant to see their tool changed. Through meetings with internal stakeholders, file management and difficulty navigating the tool were particular pain points that I focused on in my work
My Work
Increasing accessibility of user management and navigational UI
As an organization-wide resource that providers used to share files with their teams, users were often forced to navigate complex file structures to find what they were looking for. Keeping this in mind, I prioritized creating a clear visual hierarchy in my designs, using gracious padding within elements and interactive component states to indicate a user's location in the platform.
My Work
Redesigning the social feed to foster community and improve content discoverability.
Another pain point that I focused on was building out more robust social interactivity through the platform. While “Community” is in the platform’s name, the product lead felt that there were ways that we could make it easier to discover people and foster meaningful interaction.
reflection
Learning to design at the component and mockup level simultaneously and iteratively.
This project challenged me to reassess my design workflow and adapt to a more iterative, agile process. Whereas I began this project with the intention of building out a solid design system before starting my wireframing/mockup process, I quickly learned that working in cross-functional environments required a different approach. In order to communicate my ideas with the team effectively, I had to provide a larger picture from the start, often in the form of quick mockups of core pages before focusing on building out components. Not only did this project challenge me to grow as an agile designer, but also to become a designer that could speak with both the business and technical sides of a project.
